For your new service line
Agent Knowledge & Training
Give your AI receptionist the right answers.
Give your AI receptionist a clear understanding of your program. Prepare consistent answers and define when a person should take over.
Use your approved information
Ground routine answers in the services, terms and next steps your clinic has reviewed.
Keep boundaries clear
Identify clinical questions, uncertainty and requests that need human judgment.
Stay current
Give your team a clear way to review changes when program information is updated.
What your team gets.
Program knowledge, conversation examples and human handoff guidance for your receptionist.
Your team approves information and keeps it current as the program changes.
Start with the questions people ask.
Tell us what your receptionist should explain and when your team should step in.
Tell us about your program